30 days or less :- no refund available.  However we can, at our discretion, endeavor to rebook your holiday during a similar period for 50% of the stated price and if fulfilled refund this amount to you.

31 – 56 days    :- 70% of the value of your holiday only if we are able to rebook the period for the same value.

56 days +         :-  full refund – excluding the non refundable initial reservation deposit. Once you have cancelled we will re-advertise your dates and if they are rebooked by others we will refund your deposit less a £25.00 administration charge.

We will attempt to rebook holidays where possible and endeavor to be fair with any refund decisions.

Booking Deposit.
At the time of booking you will be asked to pay an initial deposit of 30% of the total cost of the rental. This payment should be made promptly normally within seven days of our reserving the property for you, unless otherwise arranged.

Payment of Balance.
The balance of the holiday cost must be paid at least 8 weeks prior to departure. This allows us time to send you your keys and information pack etc. If you arrange your holiday within six weeks of travelling then full payment is due with your booking.

Acceptance of Terms and conditions.
Full payment or payment of the deposit itself indicates acceptance of these terms and conditions, which form a contract between you and us as the cottage owners.

Occupancy.
Your accommodation is available from 4pm on day of arrival and must be vacated by 10.00 am on day of departure.

Late Departures

The cottage is cleaned and presented to a very high standard, we therefore need the 5 ½ hours between 10 and 4 pm to facilitate this.  Any late departure will impact on our next guests.  We therefore kindly ask everyone to respect our check in and check out times and reserve the right to charge £25.00 for a late departure past 10.15 am, with a further £15 per hour thereafter.  Should you have an emergency or unforeseen situation on your departure day please call us immediately so that we, and our cleaner, can try to help you with alternative arrangements

Party Size.
At no time must any more persons occupy a property than agreed at the time of booking, except with prior written agreement. We reserve the right to refuse admittance if this condition is not observed.

Arrival.
Immediately upon arrival at the cottage please familiarise yourself with the layout of the property and identify any potential hazards e.g. unexpected steps, slippery surfaces etc. Please also read fully the information sheets provided at the cottage, including information about safety and equipment sited within.

Insurance.
Holiday, personal and travel insurance is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured. Insurance is not included with this cottage rental.

Payment.
Payments should be made in accordance with the instructions sent with our confirmation. Where a property is held with a deposit rather than full payment then the balance must be received at least EIGHT weeks before arrival. If full payment is not received by that time we will re-advertise the holiday. If payment is in a currency other than GBP then we reserve the right to adjust the final payment in the case of adverse currency fluctuations.

Breakages, Damage and Property Care.
We trust you to report any breakages or damage to us and request that the property is left in a clean and tidy state. You may be required to pay for any repairs, replacements or extra cleaning as necessary.

Property Standards .
We endeavor to maintain high standards. However, inevitably, items break or require maintenance, therefore please
be aware that in rare circumstances you may encounter maintenance staff during your stay.  Please leave the cottage in a reasonably clean and tidy condition. We reserve the right to charge for extra cleaning if necessary.

Problems with property.
If you have a problem during your holiday, immediately inform me and I will then endeavor
to put things right.  If you fail to do this we cannot accept responsibility, as we have not had the opportunity
to investigate and rectify the problem. We will endeavor to address problems affecting your stay on the same day that you notify us, although there may be times, such as weekends and public holidays, when repairs may take longer.

Heating.
The cottage has heating, in the form of oil fired central heating and  radiators.

Included in cost.
All utility bills, ie, water, electricity and oil, Wifi, Netflix, Freeview,.  All local and other taxes, All bed linens, towels. Cleaning before and after stay.

House keys and property use.
You are responsible for the keys whilst they are in your possession and for their safe return to us the cottage owners.  We ask for a £100 security/key holding deposit, which is fully refundable within 14 days of your return, assuming that we are satisfied that our terms and conditions have been observed.  Our information pack at the cottage includes certain instructions relating to your property and the safe use of equipment, etc., these should be followed. .   (Any missing keys will be charged at £6.00 per key plus £15.00 hourly rate to get them cut.)

Safety.
The owners cannot be held responsible for personal injury or accident, however caused, and therefore advise guests to have full holiday insurance.

General.
Please remember that this cottage  is our private house that we have prepared with every care. The cottage is taken at guests’ own risk and we the cottage owners are not liable for damages or injury to persons or any property belonging to any person. Except for ensuring the correct rental dates and duration of the holiday for our guests, no liability is accepted whatsoever for any other aspect of the arrangements, and, in particular, for any loss, personal injury or death however incurred. Although all reasonable endeavors are made to ensure the quality and facilities of the cottage,  we cannot accept any liability whatsoever for problems that occur while guests occupy the cottage.

Descriptions & Website accuracy.
All information contained on our website has been compiled from up to date details and we have taken care to ensure it is accurate. There may however be occasions when the cottage is unavailable. Such situations may be dictated by local circumstances, necessity for maintenance, local construction work, water shortages, adverse weather, fuel shortages, power cuts, and other circumstances beyond our control, (this list is not exclusive). We will of course inform you as soon as possible, but we cannot be held liable in such circumstances.  Should this situation occur, and only in these circumstances, if a deposit or full payment has already been received by us the cottage owners, we will of course return this to our guests, this being the full extent of our liability towards our guests.